At SNOOZYBABY, we are committed to providing high-quality products and excellent customer service. Our returns policy complies with the Australian Consumer Law (ACL) to ensure a fair shopping experience for our customers.
Change of Mind Returns
We do not offer refunds or exchanges for change of mind. However, if the product is unused, in its original packaging, and in resellable condition, we may offer a store credit at our discretion. All shipping costs remain the customer’s responsibility.
Faulty, Damaged, or Incorrect Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product is faulty, damaged, or not as described. To request a return, please reach out to us at contact@snoozybaby.com.au with:
- A description of the issue
- Photographic evidence (if applicable)
- Proof of purchase (order number or receipt)
We will assess the claim and provide instructions for returning the item if necessary.
Refunds & Processing Time
Once we receive your return, we will process it within 7 business days. Refunds will be issued to the original payment method. Store credits will be provided via email.
If you have any questions about our return policy, please contact us at snoozybaby.com.au
