Returns Policy
At SNOOZYBABY, we are committed to providing high-quality products and excellent customer service. Our returns policy complies with the Australian Consumer Law (ACL) to ensure a fair shopping experience for our customers.
7-Day Transition Trial
We offer a 7-Day Transition Trial on our Swaddle Transition Suit. We know the only way to know if it's the right fit for your baby is to actually try it — so unlike a typical change-of-mind policy, your suit doesn't need to be unused or in its original packaging. If it's not working out within 7 days of delivery, we'll process a full refund to your original payment method. Return shipping costs are the customer's responsibility.
Faulty, Damaged, or Incorrect Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product is faulty, damaged, or not as described. To request a return, please reach out to us at contact@snoozybaby.com.au with:
- A description of the issue
- Photographic evidence (if applicable)
- Proof of purchase (order number or receipt)
We will assess the claim and provide instructions for returning the item if necessary.
Refunds & Processing Time
Once we receive your return, we will process it within 7 business days. Refunds will be issued to the original payment method. Store credits will be provided via email.
If you have any questions about our return policy, please contact us at snoozybaby.com.au