Terms & Conditions

Terms and Conditions

This website (Website) is owned and operated by Snoozy Baby (Snoozy Baby). Your access to the Website is conditional upon you accepting and complying with the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Website (Terms and Conditions). And by using this Website or by participating in any interactive activity offered on this Website, you agree to be bound by these Terms and Conditions, including where they may have been modified.

Registration and Passwords

Registration is not required to browse the Website.

Orders

You may place an order with us over the telephone or by completing and submitting to us an online order form on our Website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products.

You will receive an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. Please note that we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, a binding agreement will come into existence between you and Snoozy Baby and only these terms and conditions will apply in relation to the supply of the ordered products. No changes to these terms and conditions will be effective unless we both agree to the changes in writing.

Availability

All stock availability as represented on our Website or by our Sales or Customer Service Team is accurate in accordance with our current stock levels, however, these stock levels are subject to change without notice. Unforeseen supply issues or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason.

Price and Payment

The price payable for a product is the one set out on our Website or advised by us over the phone at the time you place your order. All prices are inclusive of GST and are in Australian dollars.  Snoozy Baby makes every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

We accept payment by MasterCard, VISA credit cards,or via PayPal using the PayPal Express payment page. Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use PayPal’s secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

If you have a gift voucher/promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact our Customer Service Team.

A tax invoice will be sent to you when the items you have ordered are delivered. Your tax invoice is your proof of purchase and may be required for any warranty claims.

Delivery

Snoozy Baby will send majority of orders the next business day once a payment has been validated.   Australian Orders are sent via registered mail through Australia Post or via Courier Service – Fastways.

You may choose your items to be sent via express or regular post. Below outlines the estimated delivery times:

Registered Regular Post

Melbourne Metro                                          1 – 2 Business Days
All Other Capital City Metro Areas               3-5 Business Days
Rest of Australia                                           3-7 Business Days

Registered Express Post

All Capital City Metro Areas                         Next Business Day Delivery
Rest of Australia                                           2-3 Business Days

If neither you nor your authorised representative is at the delivery address to take delivery, an “Article Awaiting” card will be left at the delivery address and your order will be taken to the Australian Post Office suitable to store the product until you are able to go and pick it up. In these circumstances our obligation to deliver the product to you is satisfied when the “Article Awaiting” card is left at the delivery address.

International orders – please email sales@snoozybaby.com.au for shipping quote or use the shipping calculator on check out.


Refunds, Returns and Exchange Policy

Snoozy Baby grants no refunds of products purchased on this Website except where applicable under the Trade Practices Act.  If you are entitled to a refund, we will only give you the refund once we have received the product  at our warehouse and inspected it and assessed whether it is eligible for a refund. Any refund we make will be by the same payment method used to purchase the product.

PayPal Refunds – All refunds or partial refunds issued through PayPal will incur a small fee (2.4% plus .30 cents per transaction).  If you purchase online using Paypal and require a refund, or partial refund it will be issued back to you through PayPal.

Unused products in their original packaging may be exchanged within 14 days from the original sales receipt.  Return shipping costs are not covered by Snoozy Baby and are at the expense of the buyer. To exchange items please emailcustomerservice@snoozybaby.com.au or phone Snoozy Baby to arrange. You will need to complete the returns form and post your unused items in their original packaging back to Snoozy Baby accompanied by the original Snoozy Baby Sales Receipt.

Intellectual Property & Website Content

The intellectual property rights, including copyright, in all material, information, products, graphics, text, software and advertisements (if any) on the Website (Content) are owned and/or controlled by Snoozy Baby (and where appropriate its suppliers and/or licensors) unless stated expressly to the contrary on the Website.

All Content is protected by Australian and international copyright and trademark laws. You must not download, upload to a third party, copy, modify, reproduce, republish or otherwise in any way deal with this Content in any way except for your personal non-public and non-commercial use in exactly the same form or as specifically permitted in writing by Snoozy Baby or any relevant third party.

You must have Snoozy Baby’s written permission to use any of the Material (including any of Snoozy Baby logos or trademarks in any way whatsoever including to link from another website to the Website.

Website Security and Integrity

You agree that you will not circumvent the Website’s security features, corrupt any content or files on or obtained from the Website, interfere with or in any way disrupt Snoozy Baby services or servers, or networks connected to Snoozy Baby service or servers or otherwise violate any applicable law or regulation or these Terms and Conditions.

Linked Sites

This Website may provide links to other websites, but if you access other websites through these links you do so at your own and sole risk. Snoozy Baby does not endorse nor review or control any content, advertising, products, services or other materials on or available through such sites, nor is it responsible for any viruses, malicious or invasive code, or other items of potentially destructive nature that they may contain. Any correspondence or business dealings or even correspondence with any third party through the Website, including any payments, are a matter solely between you and the third party responsible for that website. Snoozy Baby will not be responsible or liable for any loss or damage of any sort arising out of such dealings or as a result of any link to any other site from this Website.

Disclaimer

a.      The Website is not provided to you as a service and all Content is provided “as is” and, to the fullest extent permitted by law, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law. And you agree that your use of this Website and any of its Content is entirely at your own risk.

b.     Snoozy Baby does not warrant that your access to the Website or any functions it contains will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to you are free of viruses or any other harmful components.

c.      Snoozy Baby does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.

d.      Snoozy Baby nor any related owners or employees will under any circumstances (including but not limited to any act or omission on their part) be liable for any indirect, incidental, consequential, special and/or consequential damages or loss of profits whatsoever or exemplary damages (even if they are foreseeable or if Snoozy Baby has been advised or are deemed to have constructive knowledge of the possibility of such damage) which result from any use or access of, or any inability to use or access, the Website or the Content or any of it.

e.      The Website and Snoozy Baby’s owners and employees, shall not be liable for any all injuries, actions, claims liabilities, damages, losses, costs or expenses, including reasonable independent legal fees, arising as a result of your use or that of your child of the Website.

f.       Snoozy Baby does not represent that the Content on the Website is appropriate or available for use in all countries.

g.      Snoozy Baby reserves the right to terminate, close and/ or suspend the Website and/or refuse service to you at any time without notice for any reason.

Privacy

Please refer to our Privacy Policy to see how we collect, use and protect your personal information.

Contact Us

If you wish to make a complaint regarding content on the Website, please notify Snoozy Baby by email to customerservice@snoozybaby.com.au with ‘Complaint’ as the subject line or by post to the address noted below.

All correspondence concerning the Terms and Conditions should be addressed to:

Customer Service

Snoozy Baby

15 Chapel St

Lynbrook Vic 3975